Privacy Policy

Last Updated: March 23, 2025

At Montenegro Limo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, https://montenegrolimo.com, or use our private transfer services in Montenegro. By accessing our site or services, you agree to the terms outlined in this policy. For more details on how we use cookies and tracking technologies, please see our Cookie Policy. For company details, please see our Legal Notice. If you have any questions, please contact us at contact@montenegrolimo.com.

Who We Are

Montenegro Limo is a website for booking private transfers in Montenegro, representing a partnership between the best local, licensed limo services and taxi providers in Montenegro and BALKAN PRIVATE TOURS & TRANSFERS, a company registered in Serbia. BALKAN PRIVATE TOURS & TRANSFERS, with its registered office at PEAR BB, 31214 Srednja Dobrinja, Serbia (PIB: 113509903, MB: 66876748), was founded on February 2, 2023, by Đurđija Pantić, with its primary activity registered under code 7990 – Other Reservation Services and Related Activities. BALKAN PRIVATE TOURS & TRANSFERS company is responsible for customer support and reservation services, ensuring a seamless booking experience, while our trusted partners in Montenegro provide the transportation services. Our website address is https://montenegrolimo.com.

What Personal Data We Collect and Why We Collect It

We collect limited personal data to provide our services, improve your experience, and comply with legal obligations. Below is an overview of the data we collect and the purposes for which we use it.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, including your name, email address, and the comment content. We also collect your IP address and browser user agent string to help detect and prevent spam. An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture (if applicable) will be publicly visible alongside your comment.

Contact Forms

When you submit a booking inquiry or contact us via our contact form, we collect your name, email address, phone number, and any additional details you provide (e.g., travel preferences, pickup location). We use this information to respond to your inquiry, provide a tailored quote, and arrange your private transfer. This data is stored securely and used solely for communication and service delivery purposes.

Media

If you upload images to our website (e.g., via a contact form or comment), we advise against uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site, which may compromise your privacy.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., YouTube videos, Google Maps) from other websites. Embedded content behaves as if you’ve visited the third-party website. These sites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the content, including tracking if you’re logged into their platform (e.g., a Google account). For example, YouTube videos may track your viewing behavior if you’re logged into your Google account. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies for more information.

Analytics and Marketing Tools

We use analytics and marketing tools to understand user behavior and improve our services. These tools include:

  • Google Analytics: Collects anonymized data about how you use our site (e.g., pages visited, time spent, referral sources) to help us optimize user experience.
  • Google Tag Manager: Manages tracking tags for analytics and marketing purposes, collecting data on user interactions.
  • Google Ads: Tracks ad performance and user interactions to deliver targeted advertising. This may involve cookies for ad personalization.

For more details on how these tools use cookies and track data, please see our Cookie Policy. You can opt out of analytics tracking via your browser settings or tools like the Google Analytics Opt-Out Browser Add-on.

Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data in the following cases:

  • Service Providers: We share data with trusted third-party providers (e.g., payment processors, email services, Google for analytics and ads) to facilitate bookings, payments, communication, and site optimization. These providers are contractually obligated to protect your data and comply with GDPR and CCPA.
  • Legal Requirements: We may disclose your data if required by law, regulation, or legal process (e.g., court order, government request).
  • Spam Detection: Visitor comments may be checked through an automated spam detection service (e.g., Akismet), which processes your IP address and comment content to identify spam.

How Long We Retain Your Data

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically, avoiding moderation queues.
  • Contact Form Data: Data submitted via contact forms (e.g., name, email, phone) is retained for 12 months to manage inquiries and bookings, then securely deleted unless required for legal purposes.
  • User Accounts: For registered users (if any), personal information in user profiles is retained until the user requests deletion or the account is deactivated.
  • Analytics Data: Anonymized analytics data (e.g., from Google Analytics) is retained for up to 26 months, per Google’s default settings, then automatically deleted.

We retain certain data longer if required for administrative, legal, or security purposes (e.g., tax records, fraud prevention).

What Rights You Have Over Your Data

You have several rights regarding your personal data under applicable laws, including GDPR (for EU/EEA residents) and CCPA (for California residents):

  • Access: Request an exported file of the personal data we hold about you, including data you’ve provided (e.g., comments, contact form submissions).
  • Rectification: Request correction of inaccurate or incomplete data.
  • Deletion: Request erasure of your personal data, except for data we must retain for legal, administrative, or security purposes.
  • Restriction: Request restriction of processing your data in certain cases (e.g., while a complaint is resolved).
  • Objection: Object to processing of your data for specific purposes (e.g., analytics or marketing).
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Opt-Out of Sale (CCPA): We do not sell your data, but you can opt-out of any future data sharing by contacting us.

To exercise these rights, contact us at contact@montenegrolimo.com. We will respond within 30 days (or 45 days for CCPA requests, with a possible 45-day extension). Registered users can also view, edit, or delete their personal information (except usernames) directly via their account settings. Website administrators can also access and edit this information.

Where Your Data Is Sent

Your data may be transferred to third-party services for processing, such as:

  • Spam Detection: Visitor comments may be checked through an automated spam detection service (e.g., Akismet), which may process data outside the EU/EEA.
  • Analytics and Marketing Providers: Data may be sent to Google (Analytics, Tag Manager, Ads), which may process data in the US or other regions.
  • Service Providers: Data from contact forms or bookings may be shared with payment processors or email services, some of which operate outside the EU/EEA.

We ensure that all third-party providers comply with data protection laws (e.g., GDPR, CCPA) through appropriate safeguards, such as Standard Contractual Clauses (SCCs) or Data Processing Agreements (DPAs).

Your Contact Information

We collect contact information (e.g., name, email, phone number) when you submit a booking inquiry or contact form. This data is used solely to respond to your request, provide a quote, or arrange your transfer. We do not use this information for marketing purposes unless you explicitly opt-in to receive updates from Montenegro Limo.

How We Protect Your Data

We take data security seriously and implement the following measures to protect your personal information:

  • Encryption: Our website uses SSL/TLS encryption to secure data transmission between your browser and our servers.
  • Access Controls: Only authorized personnel have access to your data, and they are trained in data protection practices.
  • Secure Storage: Personal data is stored on secure servers with regular backups and protection against unauthorized access.
  • Regular Audits: We conduct periodic security audits to identify and address vulnerabilities.

What Data Breach Procedures We Have in Place

In the unlikely event of a data breach, we have procedures to respond promptly:

  • Identification: We will identify and assess the breach within 72 hours of becoming aware of it.
  • Notification: If the breach poses a risk to your rights and freedoms, we will notify you and relevant authorities (e.g., Montenegrin data protection authority, EU supervisory authorities) within 72 hours, as required by GDPR.
  • Mitigation: We will take immediate steps to contain the breach, mitigate harm, and prevent future incidents (e.g., updating security protocols).

What Third Parties We Receive Data From

We do not receive personal data from third parties for marketing purposes. However, we may receive data from:

  • Analytics and Marketing Providers: Anonymized data from Google (Analytics, Tag Manager, Ads) about user behavior on our site.
  • Embedded Content Providers: Third-party services (e.g., YouTube, Google Maps) may provide data if you interact with embedded content, as described in the “Embedded Content” section.

What Automated Decision-Making and/or Profiling We Do with User Data

We do not engage in automated decision-making or profiling that produces legal effects or significantly affects you. Google Ads and Analytics may use automated processes for ad personalization and user behavior analysis, but these do not result in significant decisions. Any decisions (e.g., approving comments) involve human oversight.

Industry Regulatory Disclosure Requirements

As a transportation reservation service operating in Serbia and partnering with providers in Montenegro, we comply with local and international regulations, including:

  • GDPR (General Data Protection Regulation): For EU/EEA residents, we ensure your data rights are protected.
  • Montenegrin Data Protection Laws: We adhere to the Law on Personal Data Protection of Montenegro (Official Gazette of Montenegro, No. 79/2004, 70/2005, 12/2007, 72/2012).
  • Serbian Data Protection Laws: We comply with the Law on Personal Data Protection of Serbia (Official Gazette of Serbia, No. 87/2018).
  • CCPA (California Consumer Privacy Act): For California residents, we provide rights to access, delete, and opt-out of data sharing.

If you have concerns about our compliance, please contact us at contact@montenegrolimo.com.

Contact Us

If you have any questions about this Privacy Policy, your data rights, or how we handle your personal information, please reach out to us:

  • Email: contact@montenegrolimo.com
  • Phone: +381 65 455 7 117
  • Address: BALKAN PRIVATE TOURS & TRANSFERS, PEAR BB, 31214 Srednja Dobrinja, Serbia
  • Contact Page: Visit our Contact Page for more ways to get in touch.

We are committed to addressing your inquiries promptly and ensuring your privacy is respected.

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